Zahlung

Here you can find detailed information about our payment methods. If you have any further questions, we are happy to help you personally at any time. Please contact our customer service via email or phone. We can be reached 24/7 and we usually answer all inquiries within 12-24 hours.

Below you can find more information about the Fish-Tackle.eu online shop and the free payment methods.


The Fish-Tackle.eu offers you a selection of the most popular online payment methods, as well as the classic bank transfer to pay for your order. After we have received your payment, you will receive a confirmation email within a few minutes. If you choose a live payment method such as PayPal or Amazon Pay, the email for payment confirmation may overlap with your email for order confirmation.

If you choose the payment option in advance, the goods are reserved for you from the moment you complete the order. Please note, however, that the order will only be processed and dispatched once we have confirmed receipt of payment. As a rule, it takes about 24 hours (on workdays) for a bank payment to reach us. You can find more detailed information on shipping and processing times here.

Online payment information


Here at the Fish-Tackle.eu online shop you pay safely, quickly and easily. There are various payment options to choose from. You can settle your order with an online payment provider such as PayPal or Amazon Pay. Payment is made live and your order is processed directly via.


A bank transfer (SEPA) or an online banking (IBAN) payment is activated within 24 hours on weekdays. This means that there may be a delay in processing. As soon as we have received your bank payment, you will receive a confirmation and your order will be sent.

All orders and online payments are made over a secure SSL connection. Our servers, the shop and all databases are hosted in 🇩🇪 Germany. PayPal and Amazon Pay also process all orders and the associated data via a double-secured connection.

Buyer protection


If you settle with the very popular and widespread payment provider PayPal, then you benefit from the extensive PayPal buyer protection for every order. But we also offer voluntary buyer protection for all payments via bank transfer.

Should there ever be a problem, we will resolve it as soon as possible. And if in doubt, you are guaranteed to get your purchase amount back. Our customer service team is there for you and you can rely on us. Of course, there is also comprehensive buyer protection for all other international and national payment methods.

Please inform us at any time directly via email or telephone about possible problems or irregularities in your payment, order or delivery. This is the only way we can offer a quick and targeted solution. A problem report via the customer service of PayPal or Amazon Pay, for example, may delay your request.

If you have chosen the payment option "prepayment" or bank transfer. Then it usually takes about 24 hours (working days) for the money to reach us.


As soon as your order is marked as paid with us and it is processed; you will receive an email to confirm.

We will inform you (working days) as soon as we have received your payment and your order is processed. Possibly. you will receive further confirmations and emails for the purchase from your payment provider with a delay.


If you have any questions about your payment, we usually need. proof of your outgoing payment. As well as a customer or order number.

NO! All available payment methods include 0% fees for our customers. We cover all extra costs and fees for your payment in our shop.


You have the free choice of all payment methods. No extra costs are charged for any payment method.

If your order is still in the "processing" status, then the payment has not yet been processed. Or not yet activated for us.


A bank transfer usually takes around 24 hours on weekdays.


Paypal and Amazon Pay payments are available within a few minutes, and the status "in progress" changes as soon as we have packed your package and handed it over to the supplier.

No problem. Our system recognizes directly whether you have paid too much or too little for your order.


We will contact you as soon as possible and transfer the credit back or send you a friendly reminder.


If you pay with PayPal or Amazon Pay, the amounts are pre-filled and there are guaranteed no errors in the payment.

If you have entered or copied the IBAN / BIC number (s) correctly. Then you have to fill in the so-called "intended use" for your bank transfer.


Purpose = order number


Please copy your order number or order ID in the field intended use.

Yes, that is possible. We will be happy to send you a pre-filled SEPA transfer form via email. Alternatively, you can use our data from the invoice or the order confirmation.


IBAN = EU account number

BIC = new bank code

The IBAN number is our bank account number. You will find the corresponding IBAN number for bank transfer on the invoice and on the delivery note.


We will also send you an email with our IBAN and BIC number. As well as the respective order number as a reference.


If you have any questions about your bank transfer, our customer service is always happy to help. If possible, please keep your order number at hand.

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PayPal


PayPal payments are processed directly and your order is usually dispatched the same day. Our cutoff time for this is approx. 14-15:00h. PayPal offers buyer protection for all orders and it is 100% secured at all times. You do not pay any extra fees for a payment with PayPal.

Amazon Pay


All Amazon Pay payments as well as PayPal payments are available directly from us. Payment is quick, easy and convenient. There are no extra costs for our customers to pay with Amazon Pay. You pay securely and online in the familiar Amazon environment.

Bank Transfer


Bank transfers are possible with a SEPA transfer or with online banking from your bank. Payment will be with us within around 24 hours and your order will be processed. You only need our IBAN number for payment. Please always include your order number (Order ID) with every bank transfer. This is the only way we can easily assign your payment.